We understand that plans can change, and we’re here to accommodate that. For local transfers (Kitchener-Waterloo-Cambridge area), you can receive a full refund if you cancel with at least 4-hour notice within our business hours before the scheduled pickup time. For pickups and drop-offs outside Waterloo Region or charter hourly rentals, we kindly request 24 hours’ notice for cancellations.
Don’t worry; we’ve got you covered! In case you forget any items in the vehicle, we’ll promptly get in touch with you to arrange the safe return of your belongings.
Absolutely! We take pride in offering exceptional Corporate Transportation services. Our corporate clients can create accounts for convenient online reservations, receipts, cancellations, and account history. You’ll experience the convenience of point-to-point corporate transportation, flight monitoring, meet and greet services, experienced chauffeurs, and easy monthly billing options.
Once your reservation is confirmed, and a driver is assigned, we will promptly provide you with the driver’s contact information, license plate number, and vehicle model one day before your scheduled ride. You’ll feel at ease knowing you can easily communicate with your driver.
To ensure smooth travel, it is the passenger’s responsibility to check with the airline for the departure status of outbound flights. Rest assured; we’ll schedule your pickup time based on the information you provide during booking. For inbound flights, we’ll personally track the flight using the provided flight number to make any necessary adjustments to our schedule.
We’re here to accommodate your travel needs. Extra stops incur a minimum charge of $10.00, which may vary based on mileage and the type of vehicle used. Additionally, we charge for any unexpected waiting time to ensure your journey is smooth and efficient.
Completely! We want to provide you with flexibility in payment options. You can make cash payments directly to the driver during the ride.
While we typically don’t facilitate pet transfers, we understand that special circumstances arise. If you need transportation for your domestic animals, such as Cats, Dogs, Chickens, etc., please reach out to us at least 4 days prior to your scheduled transfer. We’ll do our best to accommodate your needs and make your journey enjoyable for both you and your pets.
We appreciate your thoughtful consideration for advance notice. Ideally, giving us a day’s notice before your travel allows us to offer you the best possible service. However, we understand that plans can change, and we’re always ready to accommodate earlier bookings and even last-minute requests.
Totally! Your satisfaction is our priority, and we want to make sure you have everything you need. You can easily request a receipt from your driver. In case the driver is unable to provide one, simply inform us, and we’ll promptly send you the receipt via text message or email.
We want to make your payment process seamless and convenient. Therefore, we accept various payment methods, including Online Payment, Visa, MasterCard, PayPal, American Express, E-transfer, Debit, and cash. Whether you have a corporate or personal account, you’ll find our monthly billing and credit card payment options exceptionally accommodating.
Oh no! If you happen to miss your flight, just reach out to us at 1 (548) 883 6006 and inform us whether the flight was missed or canceled. We’ll be more than happy to assist you further.
Rest assured! There are no additional fees for pickups after midnight. Our dedicated drivers are available 24/7, ensuring your convenience at any hour of the day.
Appreciating good service is always a wonderful gesture. If you are satisfied with the service, a gratuity of 10-15% of the fare is considered appropriate. We’ve made it easy for you by providing a space to fill in the gratuity amount on the driver’s invoice. Alternatively, you can add a gratuity while making your online booking.
Your convenience is our priority, and we kindly ask for your cooperation. If you arranged a pick-up and didn’t show up, please call us at 1 (548) 883 6006 when you arrive at the airport. We deeply value effective communication, and clients who inform us of any changes or “no-show” situations will receive our utmost attention and assistance.
Welcome to your destination! Upon arrival, simply contact your driver via text or call. Then, proceed through customs, collect your luggage, and head to the designated pick-up points. We’ll make sure your journey from the airport to your destination is as seamless as possible.
We highly value your trust in our services, and we want to assure you that we’ve got everything well-organized. You’ll receive a confirmation email, text, or phone call the day before your departure, regardless of when you made the reservation. We’re fully prepared to make your travel experience hassle-free.
Don’t worry; we’re here to rescue you! Depending on availability, we can usually have a driver ready for you within about 1.5 hours. Please call us as soon as you land, and we’ll promptly dispatch a driver to make your journey comfortable and stress-free.
Absolutely! We pride ourselves on selecting top-notch professional drivers who are not only fluent in English but also knowledgeable about their respective cities. Feel free to engage with them and ask for valuable tips as you explore your chosen destination.
Our office operates from 9:00 am to 6:00 pm daily. However, our drivers are available 24/7 to pick you up at any time. So, whether you need transportation during regular office hours or in the middle of the night, we’ve got you covered!