We understand that plans can change, and we’re here to accommodate that. For local transfers (Kitchener-Waterloo-Cambridge area), you can receive a full refund if you cancel with at least 4-hour notice within our business hours before the scheduled pickup time. For pickups and drop-offs outside Waterloo Region or charter hourly rentals, we kindly request 24 hours’ notice for cancellations.

Don’t worry; we’ve got you covered! In case you forget any items in the vehicle, we’ll promptly get in touch with you to arrange the safe return of your belongings.

Absolutely! We take pride in offering exceptional Corporate Transportation services. Our corporate clients can create accounts for convenient online reservations, receipts, cancellations, and account history. You’ll experience the convenience of point-to-point corporate transportation, flight monitoring, meet and greet services, experienced chauffeurs, and easy monthly billing options.

Once your reservation is confirmed, and a driver is assigned, we will promptly provide you with the driver’s contact information, license plate number, and vehicle model one day before your scheduled ride. You’ll feel at ease knowing you can easily communicate with your driver.

To ensure smooth travel, it is the passenger’s responsibility to check with the airline for the departure status of outbound flights. Rest assured; we’ll schedule your pickup time based on the information you provide during booking. For inbound flights, we’ll personally track the flight using the provided flight number to make any necessary adjustments to our schedule.

We’re here to accommodate your travel needs. Extra stops incur a minimum charge of $10.00, which may vary based on mileage and the type of vehicle used. Additionally, we charge for any unexpected waiting time to ensure your journey is smooth and efficient.

Completely! We want to provide you with flexibility in payment options. You can make cash payments directly to the driver during the ride.

While we typically don’t facilitate pet transfers, we understand that special circumstances arise. If you need transportation for your domestic animals, such as Cats, Dogs, Chickens, etc., please reach out to us at least 4 days prior to your scheduled transfer. We’ll do our best to accommodate your needs and make your journey enjoyable for both you and your pets.

We appreciate your thoughtful consideration for advance notice. Ideally, giving us a day’s notice before your travel allows us to offer you the best possible service. However, we understand that plans can change, and we’re always ready to accommodate earlier bookings and even last-minute requests.

Totally! Your satisfaction is our priority, and we want to make sure you have everything you need. You can easily request a receipt from your driver. In case the driver is unable to provide one, simply inform us, and we’ll promptly send you the receipt via text message or email.